Shipping policy

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard shipping on all US orders. Shipping rates and estimated delivery times are calculated at checkout based on your location and order size. Most domestic orders arrive within 5–10 business days after processing.

International Shipping We ship to select international destinations. International orders typically arrive within 10–21 business days after processing, depending on the destination country and customs clearance. The customer is responsible for any import duties, taxes, or customs fees assessed by their country.

Print-on-Demand Items Many of our textile products (pillows, blankets, totes) are made to order through our production partners. These items may ship separately from other products in your order and can take up to 7 business days to produce before shipping.

Large & High-Value Items Rugs and other oversized items may require freight shipping. Delivery timelines and rates for these items will be communicated separately at checkout or via email.

Order Issues If your order is delayed, lost, or arrives damaged, please contact us at john.rinck@rinckholdings.com and we'll make it right.